Operations
Billing
Plan comparisons, upgrades, downgrades, cancellations, and where to find your invoices.
Billing
Thawly is billed via Stripe. All plans, upgrades, downgrades and cancellations are handled in the Billing section of your account.
The four tiers
| Tier | Price | Companies | Digest |
|---|---|---|---|
| Free | £0 | 10 | Weekly (Monday) |
| Starter | £49 / mo · £470 / yr | 100 | Daily |
| Growth | £149 / mo · £1,430 / yr | 1,000 | Daily |
| Scale | £299 / mo · £2,870 / yr | 5,000 | Daily |
Annual billing works out at roughly two months free per year (10-for-12). For volumes above 5,000 companies or bespoke requirements, contact us about an Enterprise plan.
Upgrading
Go to Billing → Upgrade. The new tier takes effect immediately and Stripe pro-rates the difference for the remainder of your current period.
Downgrading
Downgrades schedule for the end of your current billing period so you don't lose paid days you've already covered. Your company allowance shrinks at the renewal — companies above the new cap remain in your account but stop generating signals until you remove some or upgrade again.
Cancelling
Cancel any time from Billing → Manage subscription. Digest sends pause at the end of the current period and your account becomes read-only — your data is preserved and you can re-subscribe with one click to resume signals.
Invoices
Stripe-issued invoices for every charge are emailed to your billing address and available in the Stripe customer portal (link in Billing). They include your VAT number if you provided one at checkout.
Refunds
We don't offer refunds for partial months, but if something's gone wrong on our side — the digest didn't run, signals stalled, anything material — email hello@thawly.co.uk and we'll make it right.